How much extra time should I allow to get to the airport?
Though our buses are only 5-7 minutes from Tullamarine Airport, we would recommend you allow 20 minutes extra time to allow for any unforeseen circumstances, and ensure you are at the terminal with plenty of time to spare.
Where are the drop-off and pick-up points with your shuttle bus?
We drop you off and pick you up and in the same location, which is downstairs in the off-airport parking bus zone. It is a requirement by Melbourne Airport Corporation that we only use this area.
How does payment work?
If you are booking directly with us, we take all payments upon your return so there’s no need to worry about payment on the day of your departure. You can pay with cash or card, though we do not currently accept AMEX.
Are there any cancellation fees?
We do not charge cancellation fees of any kind if you are not able to make your initial booking.
What happens if I need to change my date of return?
If you are coming back on a different day than you initially communicated to us, please let us know as soon as you can so that we can have your car ready for you promptly upon your return.
Do you transport large items on the buses?
We are permitted to take anything up to 1.8 metres on the buses, provided it is stowed away in the rear luggage cage of the bus. Please be aware that some surfboards and bikes will not be permitted due to these restrictions. As a general rule, if it fits in the back, we can take it on the bus.
What kind of vehicles do you accept?
We accept all standard and large cars including, utes, SUVs, 4WDs, and mini buses (up to 12 seats). We do not accept small or large trucks, caravans, trailers or any vehicle longer than 5.4 metres, as our car park is not designed to house these types vehicles.